Ernie Ward is a 1992 graduate of the University of Georgia College of Veterinary Medicine. He started his award-winning clinic, Seaside Animal Care, in 1993 and has authored more than 65 veterinary journal articles, texts and four veterinary training videos.
As well as being a popular speaker, Ernie and his practice have received numerous awards and recognitions over the past 20 years.
Wake up and smell the coffee: why first impressions count
Focusing on four main client contact areas – exterior, interior, vibe and virtual – could make all the difference to your practice environment, says Dr Ernie Ward.