Ray Girotti is the hospital director at Lumbry Park Veterinary Specialists. Ray is also a lecturer in veterinary business studies at the University of Glasgow.
He gained his MBA in 2001 and his CVPM in 1997. He has been in the profession since 1987 and in veterinary practice management since 1995.
Seeing double: managing the referral process
The referral process can be a complicated business where the needs of patients, owners and referring practices must all be considered. Here, Ray Girotti explains why managing these dynamics is crucial to successfully performing this juggling act.