Client care

Nicola Ackerman

Last reviewed: May 11 2021

Nicola Ackerman.Nicola Ackerman PGDip, RVN, CertSAN, CertVNECC, VTS(Nutrition), is senior medical nurse at The Veterinary Hospital Group in Plymouth. She has written many textbooks on veterinary nursing and regularly lectures at veterinary conferences.

Communicating with customers

Nicola Ackerman offers advice on how to master the art of talking to reluctant clients, and the importance of this “soft skill” in gaining compliance.
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