Ernie Ward is a 1992 graduate of the University of Georgia College of Veterinary Medicine. He started his award-winning clinic, Seaside Animal Care, in 1993 and has authored more than 65 veterinary journal articles, texts and four veterinary training videos.
As well as being a popular speaker, Ernie and his practice have received numerous awards and recognitions over the past 20 years.
Brain food: the neuroscience of customer service
First-class customer service has never been more important to the modern service consumer – not least veterinary clients. It’s a vital dynamic that drives any successful practice, but, as Ernie Ward explains, to get it right you’ve got to get inside your clients’ heads…