Managing Difficult Situations

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Managing Difficult Situations

This new one-day course aims to share tips and techniques to help you deal with those difficult situations that can be all too familiar in the emotive world of veterinary practice. Whether you are a clinician or a member of the customer care team, being tackled by an angry owner about her unexpectedly high bill or facing the wrath of a particularly vocal client is as unpleasant as it is common. We'll show you how you can help defuse even the most difficult situation and help you put in place protocols to avoid future flare-ups.  The course includes a DiSC profile for each delegate. DiSC is a personal assessment tool used to improve work productivity, teamwork and communication. DiSC will help you to:

  • Increase your self-knowledge
  • Learn how you respond to conflict
  • Find out what your motivations are
  • See what causes you stress and how you solve problems
  • Aid better teamwork and reduce team conflict
  • Develop stronger sales skills
  • Identify and respond to different customer styles
  • Understand the dispositions and priorities of other team members
  • Become more well-rounded and effective leaders

Training takes place onboard Bertha, and the cost is just £330 +VAT when booked in advance.


Start date Location / delivery
27 Sep 2017 Bertha Bus in BOURNEMOUTH - BH7 7DP Book now
07 Nov 2017 Bertha Bus in LEICESTER - LE3 2FW Book now
16 Nov 2017 Bertha Bus in NEWCASTLE - NE16 3BL Book now
24 Jan 2018 Bertha Bus in HEMEL HEMPSTEAD - HP1 3AT Book now
14 Jun 2018 Bertha Bus in SWINDON - SN2 8YS Book now
15 Nov 2018 Bertha Bus in HULL - HU13 0JA Book now

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