About the course
5 Steps Equine Telephone Training
At Onswitch, uniquely, we understand that working in equine practice brings its own set of challenges, with horse owners tending to be much more involved, more knowledgeable, and also more demanding! And because we know that fitting CPD time and money into an already busy schedule can be something of a challenge, we've created a cost-effective solution to customer care training for equine practices - we bring the training venue to you.
Our acclaimed 'Five steps' equine training will coach you through the five key steps to deliver excellent customer care in a series of hands-on exercises and real telephone calls, all based firmly in the equine world. You'll learn exactly how to deliver a series of simple, yet critical, steps.
Each equine session costs just £285+VAT, delivering Onswitch's tried and tested unique brand of hands-on training at a very competitive price. Practices where customer care team staff have already received Onswitch training report increased footfall and growing client numbers as a direct result of the practice's focus on providing tangibly excellent client care.