7 Steps Consult Skills

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About the course

7 Steps Consult Skills

People skills have not historically been high on the list of attributes taught by our veterinary training, and we know it may not always come easy. So we've developed a hands-on day of training in the 7 key consult skills. Paying attention to these seven key steps during a client consultation is proven to improve both practice efficiency and client satisfaction

Sounds simple, doesn't it?

And the theory certainly is. But delivering these steps in a way that engages your client so that she'll whole-heartedly recommend your practice to friends and family is a real skill. One you can learn. And we can show you how.

A one-day course on Bertha costs just £330, per person +VAT, and will pay for itself many times over when you're attracting and retaining more loyal clients for life.


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Adam Bernstein explains why CPD is so important and explores the various ways vets and vet nurses can maintain and develop their knowledge and skills.