5 Steps Telephone Training

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About the course

5 Steps Telephone Training

Other companies can teach customer care skills, but nobody else does it on-board a bus, in your town, or even at your practice. Nobody else does it the Onswitch way; with veterinary experienced professionals coaching you through a series of hands-on exercises and real telephone calls.

You'll learn how to deliver the five key steps to deliver excellent customer care and if you're thinking that sounds easy, then we challenge you to ask yourself whether you're doing it now? Because other practices in your town will be, and chances are that they'll be boosting their client numbers through word of mouth recommendations, making their practices more profitable, staff more motivated and enthusiastic, and generally delighting their clients with the whole thing.

The day begins at 10am and finishes at 4pm with a nice pub lunch in between! Refreshments will be made available throughout the day and you'll probably need it after you have worked your way through the 5 steps to telephone success. With your veterinary experienced coach, you will cover the key elements you should be incorporating into your calls to make it a positive experience for your customers, so they book that all important appointment with you, instead of your competitors.

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Start date Location / delivery
29 May 2018 Bertha Bus in CARLISLE - CA1 2SB Book now
30 May 2018 Bertha Bus in LANCASTER - LA1 3PE Book now
31 May 2018 Bertha Bus in ST HELENS - WA9 4TT Book now
05 Jun 2018 Bertha Bus in CHESTER - CH2 4EX Book now
07 Jun 2018 Bertha Bus in DUDLEY - B69 2BH Book now
12 Jun 2018 Bertha Bus in GLOUCESTER - GL2 8DE Book now
13 Jun 2018 Bertha Bus in CARDIFF - CF14 6UH Book now
19 Jun 2018 Bertha Bus in OXFORD - OX14 4TX Book now
20 Jun 2018 Bertha Bus in READING - RG2 0JE Book now
21 Jun 2018 Bertha Bus in SOUTHAMPTON - SO18 3HW Book now
26 Jun 2018 Bertha Bus in GUILDFORD - GU1 1UP Book now
27 Jun 2018 Bertha Bus in BRIGHTON - BN3 8AN Book now
28 Jun 2018 Bertha Bus in ASHFORD - TN25 4BN Book now
03 Jul 2018 Bertha Bus in ASHFORD - TN25 4BN Book now
04 Jul 2018 Bertha Bus in CROYDON - CR0 5RB Book now
05 Jul 2018 Bertha Bus in BASILDON - SS14 3WB Book now
10 Jul 2018 Bertha Bus in ENFIELD - EN3 7XY Book now
11 Jul 2018 Bertha Bus in HEMEL HEMPSTEAD - HP1 3AT Book now
12 Jul 2018 Bertha Bus in CAMBRIDGE - CB3 0DL Book now
17 Jul 2018 Bertha Bus in NORWICH - NR5 0TP Book now
18 Jul 2018 Bertha Bus in PETERBOROUGH - PE2 5UU Book now
26 Jul 2018 Bertha Bus in DUDLEY - B69 2BH Book now
01 Aug 2018 Bertha Bus in LEICESTER - LE3 2FW Book now
07 Aug 2018 Bertha Bus in SHEFFIELD - S60 5BD Book now
08 Aug 2018 Bertha Bus in STOCKPORT - SK1 1YG Book now
09 Aug 2018 Bertha Bus in BOLTON - BL1 8TJ Book now
14 Aug 2018 Bertha Bus in LEEDS - LS15 7AY Book now
15 Aug 2018 Bertha Bus in YORK - YO24 1QF Book now
16 Aug 2018 Bertha Bus in NEWCASTLE - NE16 3BL Book now
27 Aug 2018 Bertha Bus in ABERDEEN - AB15 6DW Book now
28 Aug 2018 Bertha Bus in DUNDEE - DD2 5JU Book now
29 Aug 2018 Bertha Bus in STIRLING - FK7 8EX Book now
30 Aug 2018 Bertha Bus in EDINBURGH - EH12 6UA Book now
31 Aug 2018 Bertha Bus in GLASGOW - G71 7SA Book now
04 Sep 2018 Bertha Bus in CARLISLE - CA1 2SB Book now
05 Sep 2018 Bertha Bus in LANCASTER - LA1 3PE Book now
06 Sep 2018 Bertha Bus in ST HELENS - WA9 4TT Book now
11 Sep 2018 Bertha Bus in CHESTER - CH2 4EX Book now
12 Sep 2018 Bertha Bus in STOKE - ST4 4TL Book now
13 Sep 2018 Bertha Bus in DUDLEY - B69 2BH Book now
18 Sep 2018 Bertha Bus in WORCESTER - WR5 3HW Book now
20 Sep 2018 Bertha Bus in SWINDON - SN2 8YS Book now
26 Sep 2018 Bertha Bus in SWINDON - SN2 8YS Book now
27 Sep 2018 Bertha Bus in OXFORD - OX14 4TX Book now
02 Oct 2018 Bertha Bus in READING - RG2 0JE Book now
03 Oct 2018 Bertha Bus in SOUTHAMPTON - SO18 3HW Book now
04 Oct 2018 Bertha Bus in GUILDFORD - GU1 1UP Book now
09 Oct 2018 Bertha Bus in BRIGHTON - BN3 8AN Book now
10 Oct 2018 Bertha Bus in MAIDSTONE - ME16 0HG Book now
11 Oct 2018 Bertha Bus in CROYDON - CR0 5RB Book now
16 Oct 2018 Bertha Bus in BASILDON - SS14 3WB Book now
17 Oct 2018 Bertha Bus in ENFIELD - EN3 7XY Book now
18 Oct 2018 Bertha Bus in HEMEL HEMPSTEAD - HP1 3AT Book now
23 Oct 2018 Bertha Bus in CAMBRIDGE - CB3 0DL Book now
24 Oct 2018 Bertha Bus in NORWICH - NR5 0TP Book now
25 Oct 2018 Bertha Bus in PETERBOROUGH - PE2 5UU Book now
30 Oct 2018 Bertha Bus in NORTHAMPTON - NN4 0TG Book now
01 Nov 2018 Bertha Bus in LEICESTER - LE3 2FW Book now
06 Nov 2018 Bertha Bus in NOTTINGHAM - NG11 6LS Book now
07 Nov 2018 Bertha Bus in SHEFFIELD - S60 5BD Book now
08 Nov 2018 Bertha Bus in STOCKPORT - SK1 1YG Book now
13 Nov 2018 Bertha Bus in BOLTON - BL21 8TJ Book now
14 Nov 2018 Bertha Bus in LEEDS - LS15 7AY Book now
20 Nov 2018 Bertha Bus in DUNDEE - DD2 5JU Book now
21 Nov 2018 Bertha Bus in STIRLING - FK7 8EX Book now
22 Nov 2018 Bertha Bus in EDINBURGH - EH12 6UA Book now
23 Nov 2018 Bertha Bus in GLASGOW - G71 7SA Book now
27 Nov 2018 Bertha Bus in CARLISLE - CA1 2SB Book now
28 Nov 2018 Bertha Bus in LANCASTER - LA1 3PE Book now
05 Dec 2018 Bertha Bus in STOKE - ST4 4TL Book now
06 Dec 2018 Bertha Bus in DUDLEY - B69 2BH Book now
11 Dec 2018 Bertha Bus in GLOUCESTER - GL2 8DE Book now
13 Dec 2018 Bertha Bus in SWINDON - SN2 8YS Book now
18 Dec 2018 Bertha Bus in EXETER - EX2 8JB Book now
19 Dec 2018 Bertha Bus in SWINDON - SN2 8YS Book now
20 Dec 2018 Bertha Bus in OXFORD - OX14 4TX Book now

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