Pet Loss and Bereavement Support Advisor

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About the course

This 1-Day CPD looks at ways you can provide Gold Standard Bereavement Support for your clients.

Do you have a passion for fully supporting your clients through the loss of their pet?

Euthanasia is the second highest most performed procedure in practice and over 80% of pets will end their life in this way. We know that client attrition is high after Pet Bereavement. Typical losses are between 15% and 20%. Many clients unfortunately cannot face revisiting the practice where their pet was euthanised, due to overwhelming feelings of profound loss and guilt, not resolution and healing. Providing more proactive compassionate care and having a deeper understanding of the bereavement stages and how this manifests in our clients, will help to prevent this emotional trauma and the resulting client attrition.

This accredited CPD course will cover the skills required to fully support Pet Owners, Yourself and the whole veterinary team during the difficult Euthanasia and Bereavement stages.

Upon completion of this 1-Day course, you will receive a Pet Bereavement Support Advisor Lapel badge along with your CPD certificate equating to 7 Hours.

Come along and share your experiences on this emotive subject with other practices, in a fun, relaxed and supportive environment. 

Speaker: Carrie Ball, Pet Bereavement Counsellor 

Unit 1: The Human-Animal Bond

  • Understand how the dynamic relationship between people and animals influences the psychological and physiological state of the other.
  • Looking at different types of bond and how we can relate these to our clients.
  • How to adapt our care and understanding with our clients who have special needs.

Unit 2: The Bereavement Process

  • Understand the 5 Stages of Grief.
  • A Detailed look at different types of Grief and how to identify these in our clients.
  • Children and Pet Loss
  • Grief in Surviving Pets
  • The Elderly and Pet Loss

Unit 3: How the Veterinary Team can help?

  • The Important Role of the Pet Bereavement and Loss Advisor in Practice
  • Counselling and Emotional Support Skills
  • Assessing Client Support Needs, Make Client Support Exceptional
  • Guidance on Effective Communication and listening at this sensitive time. What to Say and What not to Say
  • Supporting each other and the Whole Team in Veterinary Practice
  • How to Approach the Subject of Payment with Sensitivity at this Time
  • Remembrance, Rituals and Client Support Resources Available

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Start date Location / delivery
15 Nov 2017 Norwich
22 Nov 2017 Northumberland
12 Dec 2017 Stratford-upon-Avon
27 Feb 2018 Wigan, lancashire

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