Focus on the Practice Team

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About the course

‘Great speakers, good range of subjects, very useful and relevant’

Registration is now open for the SPVS-VPMA’s Focus on the Practice Team on Wednesday 11 October 2017 at Leicester City Football Club.

From Mindset Theory to Measuring Your Customer Care Experience; from How to Reward and Retain Senior Members of your Team to Growing a Postive Practice Culture, this event will help you build a happier, more focused and more productive practice team.

One lecture stream will concentrate on overall HR issues, the other will focus on the reception team and front of house and how this impacts on your client communication.

We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress on how to create positive mindsets, along with a fantastic array of other speakers that include:

  • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
  • Doug Muir, Compassion Understood
  • Gordon Dunn, The Vet Group
  • Alison Lambert, Onswitch
  • Susie Samuel, Vet Help Direct
  • Lizzie Lockett, RCVS
  • Cathie Gregg, GLCM

The day will also offer a focused exhibition with business consultants, marketing service providers, law firms and recruiters.

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