About the course
This Online Accredited CPD course is suitable for anyone currently working in or wishing to move into Veterinary Practice Management, (Reception Managers, Practice Managers, Head Nurses and Clinical Directors)
Learn how to motivate, engage and confidently manage a team, deal with stress and conflict and much more…
You will understand how to use management techniques in order to improve performance, develop your ability to motivate and inspire others, facilitate innovations and change and manage recruitment processes.
Not so long ago most Veterinary practices were run solely by the owner or partner, who also undertook all the administration and daily management tasks, taking them away from their main role as a clinician.
As the industry has progressed it has become more and more obvious that in order to maintain the best practice, practice owners needed to enrol the assistance of someone who could take these tasks on.
With the introduction of larger referral centres and corporate companies Practice Managers, Head Nurses and Administrators are becoming indispensable to the smooth running of the practice.
A veterinary practice managers role is a varied and busy one and the tasks they are expected to cover are never the same in each practice.
Being aware of how you manage and how you are perceived by others will give you a huge insight into what is expected of you and where you need to be, it will also help you develop the knowledge required to get you there.
Managing people is a huge responsibility and you often find you are in the spotlight so your actions and decisions are scrutinised and often you are in a position where you are judged based on the choices you make.
This can be a scary position to be in but by learning and developing management and leadership skills you can be comfortable in the knowledge that you are not only doing the right thing, but doing things right.
This 3 Module fully Online course is crammed full of informative content and taught by a mix of Recorded Webinars, Audio Visual Presentations, Videos, MCQ's, Downloadable Workbook and Activities and CPD Cert worth 7 Hours upon completion. With full Tutor Support.
Click on the following link, to View the Free Trial and watch the Tutor describe what you can expect to learn on this course.
Only £99 and up to 12 months to complete.
Contact [email protected] if you have any questions or you would like us to invoice your practice.
Unit 1: Team Styles and Motivation
- What is a team?
- Having difficult conversations
- Identifying and monitoring conflict
- How motivation impacts the workplace
- Smart objectives, recognition and reward
Unit 2: Management Styles
- Leadership and management
- Management styles
- Feedback and personal development
- Time management and effective delegation
Unit 3: Communication and Recruitment
- Types of communication
- Active listening and emotional intelligence
- Job analysis and getting the right person
- Resourcing talent from within the team
Having difficult conversationsIdentifying and monitoring conflict