Customer Journey

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Customer Journey - Improving face-to-face customer experience

From the first moment of arriving in the building or the yard, clients are experiencing your service in a whole host of ways. Not all of them may be positive. This course will help the customer care team provide excellent care to clients checking in, waiting and checking out. It will consider the physical environment as well as looking at subtle behaviours and processes that may be presenting the practice in a negative light. The course is designed to complement the 5 steps telephone skills day, so that delegates attending both are able to provide the very best customer care to every client, every time.

Training takes place onboard Bertha, and the cost is just £330 +VAT when booked in advance.


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