Telephone Manner Module

Provided by

Enquire about this course

About the course

This module explores using the telephone in the workplace and how to answer and make calls professionally. You won’t always have the knowledge or information to be able to help a caller with their enquiry and so this module gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression, this module will help you to make it a good one.

 

Enquire

Start date Location / delivery
No fixed date Online Book now

Related article

Adam Bernstein explains why CPD is so important and explores the various ways vets and vet nurses can maintain and develop their knowledge and skills.