Advanced Skills Behaviour - Triaging

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Veterinary nurses are on the front line when clients call with a problem. How do you quickly and efficiently determine the issues a client is facing? When is behaviour problem truly a behaviour disorder that requires a team approach? Real-life client audio conversations from the Purdue University Animal Behaviour Clinic are used to demonstrate techniques and thought processes for getting to core issues. 


Adam Patterson

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Recorded at the NAVC Conference 2013.

This module contains a video recording of the lecture and a range of self-assessment questions leading to a printable certificate.


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