Veterinary Practice Receptionist

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About the course

Accredited by LASER (formally known as Open College Network South East Region)

(30 credits at Level 3)

Veterinary receptionists are vital members of the team at any veterinary practice. They are almost always the first contact a client has with the practice and the impression that they project can cement or destroy the relationship. Veterinary receptionists need to understand the basics of many veterinary conditions as well as being able to cope with the administration in what can be a very busy 'office' if they are to carry out their duties effectively. They are the interface between the veterinary surgeons, practice nurses and the client so need to know how best to explain recommended treatments and be able to help in sometimes difficult and complex situations. Candidates must be working in a practice to take this course.

UNIT 1 - Normal and abnormal clinical signs in the dog and cat, emergencies and first aid

UNIT 2 - Clinical signs of infectious diseases, Advising re vaccination, worming, flea control and dental care

UNIT 3 - Advising re choosing a pet, whelping and hand rearing puppies and kittens

UNIT 4 - Basic principles of nutrition, basic information about medication, advising re identification of pets, transport and handling, advising re lost and found animals

UNIT 5 - Customer care, booking appointments, dealing with difficult clients, payments, office equipment and IT, maintenance of reception area. 

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