Regional CPD Roadshow- Various locations and dates
Provided by British Veterinary Receptionist Association
About the course
These roadshow days are based around the core-four contact times veterinary receptionists have with clients in small animal veterinary practice before and after a veterinary consultation or operation. These are shown within the below:
We all know how important it is to make a good first impression. This client contact time will cover the technical information that clients would expect receptionists to know when they make contact with a veterinary practice.
This will be covered from the point of view of handling and recommending services relating to both preventative healthcare as well as ‘sick’ patients.
The diary is a crucial tool in veterinary practice. This session will cover the 8 principles of diary management
Arrival and waiting time
Managing one-to-one in-person interactions between clients and receptionists is a core skill. This session will look at how to manage meeting and greeting clients as well as how to use waiting times productively.
The Finish and Follow-up
It is crucial that veterinary receptionists manage the period after a consultation well in order to increase the chances that the client pays their bill before leaving the practice as well as booking any necessary follow up appointments.
As a bonus feature, each of these stages of the client journey will be looked at from the point of view of the Cat Friendly Clinic.
Registration 9.30 am for a 10 am start
Finish at 4.30 pm
BVRA members £49
Non-BVRA members £149
Who are the speakers
- Brian Faulkner Colourful Consultancy and BVRA founder
- Kay Watson BVRA founder
- Sarah Endersby International Cat Care