Regional CPD Roadshow- Various locations and dates

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About the course

These roadshow days are based around the core-four contact times veterinary receptionists have with clients in small animal veterinary practice before and after a veterinary consultation or operation. These are shown within the below:

First Contact 

We all know how important it is to make a good first impression. This client contact time will cover the technical information that clients would expect receptionists to know when they make contact with a veterinary practice.

This will be covered from the point of view of handling and recommending services relating to both preventative healthcare as well as ‘sick’ patients.

Diary Entries

The diary is a crucial tool in veterinary practice. This session will cover the 8 principles of diary management

Arrival and waiting time

Managing one-to-one in-person interactions between clients and receptionists is a core skill. This session will look at how to manage meeting and greeting clients as well as how to use waiting times productively.

The Finish and Follow-up

It is crucial that veterinary receptionists manage the period after a consultation well in order to increase the chances that the client pays their bill before leaving the practice as well as booking any necessary follow up appointments.

Special feature
As a bonus feature, each of these stages of the client journey will be looked at from the point of view of the Cat Friendly Clinic.

Day timings

Registration 9.30 am for a 10 am start
Finish at 4.30 pm
Lunch provided


BVRA members £49

Non-BVRA members £149

 Who are the speakers

  • Brian Faulkner Colourful Consultancy and BVRA founder
  • Kay Watson BVRA founder
  • Sarah Endersby International Cat Care

Related article

Adam Bernstein explains why CPD is so important and explores the various ways vets and vet nurses can maintain and develop their knowledge and skills.