Clinical Information for Support Staff

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About the course

This unique online course about clinical information covers routine veterinary care at a basic level suitable for support staff without professional veterinary qualifications. The content is designed to be easy to understand and will ensure team members have sufficient basic knowledge to help support clients with common requests outside of the consulting room.  Also, because every practice has their own policies on recommended vaccinations and parasite treatments we will personalise related content to align with your requirements.

Training is delivered in a fun and interactive manner, and trainees can progress through the course at their own pace pausing and resuming within each module as required to fit in with their working day. At the end of each module there is a quiz to test the trainees knowledge and then an assignment to encourage the trainee to apply the knowledge to the workplace and bed in their learning. Modules in this course are as follows:

1. Ectoparasites

This module provides an introduction and overview to common types of ectoparasites. By the end of this module trainees will be able to recognise:

  • Fleas, and also understand their lifecycle, health implications (both animal and human) and basic practice policies on prevention and treatment
  • Ticks, and also understand their lifecycle, health implications (both animal and human) and basic practice policies on prevention and treatment
  • Fly strike and the importance of rapid action should this be suspected.

2. Endoparasites

This module provides an introduction and overview to common types of endoparasites. By the end of this module trainees will be familiar with:

  • Roundworm (Toxocara); their appearance, lifecycle, and effects on animal and human health
  • Tapeworm: their appearance, lifecycle, and effects on animal and human health
  • Lungworm: key aspects of their lifecycle (and thus which animals are more at risk of infection), and effects on animal health
  • Protozoa: the different types for dogs, cats and rabbits, how infection is transmitted and its effects on animal and human health.

3. Treatment for fleas, ticks and worms

This module covers prevention (including products) of fleas, ticks and worms and will be tailored in advance for each specific practice so that it covers the preferred recommended products and associated practice policies. By the end of this module trainees will:

  • Know the appropriate treatment recommended by their practice for the following parasites:
    • Fleas
    • Ticks
    • Worms (including roundworm, tapeworm and lungworm)
  • For each of these treatments know how the treatment is delivered, how frequently and for what age/weight/type of animals it is (or isn’t) suitable
  • Understand what is meant by ‘authority to dispense’ and why it is important
  • Give correct and consistent information to clients as per other staff members.

4. Neutering

This module covers an overview of neutering in dogs, cats and rabbits and will give receptionists and support staff a basic grounding in this area. By the end of this module trainees will:

  • Understand what neutering is and why we do it
  • Know about the risks associated with neutering
  • Know when neutering is appropriate and safest
  • Have an appreciation for some non-surgical alternatives.

5. Vaccinations

This module covers an overview of vaccinations in dogs, cats and rabbits and will give receptionists and support staff a basic grounding in this area. As all veterinary practices have slightly different policies for this, the module will be tailored for each specific practice’s requirements. By the end of this module trainees will:

  • Know the background and basic science of vaccination
  • Know the diseases that dogs, cats, rabbits and ferrets need protection against
  • Understand the timing of vaccines and boosters, and the reason for this timing
  • Know how to proceed if vaccines are overdue
  • Appreciate side effects and disadvantages of vaccination
  • Have a basic understanding of the efficacy of vaccines and homeopathic nosodes
  • Be familiar with Client FAQs and appropriate responses.

 

 

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