This course is open to all professionals from those who are new to management through to more experienced managers looking for fresh ideas.
It is the course you wish you had gone on earlier.....
The more we progress in our careers the more likely we are to take on staff. This can be tremendously rewarding but it can also provide real challenges. This course is about getting the best out of people (whatever their nature) remaining calm and at the same time keeping our reputation and integrity intact.
With the right skills you can manage even the most challenging of staff. This course will include interactive case studies and some thought provoking exercises.
What You Will Learn
This course will cover the following:
- Manage conflict situations effectively
- Learn to recognise and handle manipulative behaviour
- Learn to be more assertive
- Understand why people behave in the way that they do
- Learn why your own reaction to difficult staff may need addressing
- Maintain credibility with your colleagues
- Create a happier more productive work environment