Client Care at Animals End of Life Expertise Series

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About the course

It goes without saying that euthanising a pet is an unpleasant situation for everybody involved, but it is an inevitable part of veterinary work. Of course, the process does not end when the animal has died. For the owner, this is the beginning of a stage of loss and grief over their pet. Knowing how to treat owners in an ethical and professional manner is very important, particularly for front of house personnel. This series provides an understanding about the grief process and how to empathetically communicate, as well as pragmatic details on how to handle phone enquiries about euthanasia, requesting payments, and discussing options for the remains.

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