Difficult Conversations

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About the course

Grumpy bosses, disruptive colleagues and unreasonable clients are all part and parcel of managing a vet practice. But businesses thrive on a mix of different personalities and approaches and sometimes it is just a case of analysing the situations that make people appear dif cult. By understanding different personalities and learning to manage expectations, you can learn techniques to handle those dif cult conversations, possibly even turning them to your advantage.

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Adam Bernstein explains why CPD is so important and explores the various ways vets and vet nurses can maintain and develop their knowledge and skills.